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Emotionally Intelligent Leadership Course Outline

Emotionally Intelligent Leadership

Course Outline

Organisations of all sizes are increasingly recognising the key role that 'Emotional Intelligence' (EI) has in the effectiveness of the organisation at all levels. In particular, EI provides the foundation for many competencies that are critical for effective leadership. Managers and team leaders are required to fulfil a much broader remit these days - not just to have technical or specialist expertise, but also to have a range of personal attributes and abilities. Effective management and leadership involves working effectively with people - colleagues, reports, more senior managers, stakeholders, customers and suppliers. Being able to achieve results and being able to fulfil responsibilities at operational, team and strategic levels therefore requires a set of special skills that enable the manager or leader to get the best from themselves and al the people they work with.

Numerous surveys in the US and in the UK have reported that leaders who are high in emotional intelligence will experience less stress, enjoy better health, perform more effectively at work, gain others’ co-operation, deal effectively with change, and stay employable… This course will equip delegates with the skills and knowledge for the practical application of Emotional Intelligence in the workplace. It will help delegates to understand the emotional reactions in themselves and others better; to regulate and use their emotions to make good decisions and to act effectively with people and problems in a way that reduces and hostility, develops genuine commitment and collaboration, enhances motivation and produces creative energy.


  • To give delegates the confidence and skills to utilise key leadership competencies to get the best from themselves and from their team.
  • To focus on key issues and challenges relating to the development and application of critical EI Leadership competencies, including: developing, maintaining and applying Self Awareness; Social Awareness; Self Management and Relationship Management.
  • To introduce powerful and flexible tools and techniques for developing key competencies, whatever the participants’ previous experience or circumstances
  • To facilitate the development of strategies for improving delegates’ ongoing personal
  • development
  • To cover essential topics in a relatively short time, whilst ensuring an immediate impact.


Participants will:

Increase their self-awareness
Deal more confidently and professionally with emotions in themselves and others
Handle difficult issues more effectively
Develop personal credibility and influence
Build stronger working relationships

The organisation will:

Have more effective leaders and managers
Have more collaborative, motivated and productive teams
Have fewer complaints and grievances
Decrease workplace stress


1. Understanding Management and Leadership – Exploring the role and importance of soft skills on the key functions of management and leadership.

2. Use of emotions – Identifying examples of using emotions at work both positively and negatively and considering the wider consequences of each.

3. Emotional Intelligence Leadership Competencies – Developing an understanding of the value and nature of Emotionally Intelligent Leadership.

4. Key competencies – Understanding the key competencies that make up emotionally intelligent leadership, including: Self Awareness; Social Awareness; Self Management and Relationship Management.

5. Developing EI competencies – Completing a self-assessment and using the learning cycle to develop a strategy for improving personal competence in key areas.

6. Self-development exercises – Introducing and practicing a range of specific
exercises to enhance each key area of emotional intelligence, such as: developing emotional literacy; achieving accurate self assessment and transparency; developing self-confidence and self-control, adaptability and flexibility; maintaining motivation, initiative and dynamic optimism.

7. Applying the skills and techniques - Considering a range of typical situations in which enhanced EI Leadership competencies will positively influence the outcomes for all involved.

8. Personal Development Planning - Identifying continuing personal development needs and extending learning into the workplace through a detailed action plan.


“It was a really comprehensive introduction to a fascinating and vital area of leadership and management. I will be recommending that all managers in our company attend.”
“I thought this would be a re-hashing of old theories, but I was pleasantly surprised. Although much of it was common sense.”
“It was good to have the opportunity to reflect on my own experiences and not just on the theory.”
“It was very useful to take time out to plan how I can use my skills to a greater advantage.”
“Thanks again for an interesting and useful course. I can see now what I need to focus on in order to get better results from the team.”


We understand that training is an investment - not just in terms of the cost, but also in time. We are therefore committed to providing excellent value by ensuring that our open courses are competitively priced. Unlike other inexpensive open/public courses, we deliberately restrict the number of places so you can rest assured that the training will be focused on the needs of every delegate, and will be an effective learning experience.

Fees are fully inclusive of:

  • Course tuition / materials
  • Workbook, with comprehensive reference materials / proformas
  • Lunch / refreshments
  • Personal action planning
  • Certification (on request)
  • Follow-up support (on request).

Why not book on one of these Emotionally Intelligent Leadership Courses?

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